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Complaint Line

The Johnson City Development Services Department is proud to announce the new Codes Enforcement Complaint Line.
(423) 434-5775.

You may now transfer callers to this number or provide this number instead of any previous numbers. This new complaint line will enable residents and other community members to report complaints pertaining to Johnson City properties which appear to be in violation of Johnson City Code.


Contact us

Development Services
601 E. Main St.
Johnson City, TN 37601
(423) 434-6074

Vacant, Development Services Director
acarrier@johnsoncitytn.org

Nicole Lawrence, Administrative Coordinator
nlawrence@johnsoncitytn.org

Development Services Department

The City of Johnson City’s Development Services Department is comprised of 23.5 full time members who are organized into five divisions: Planning, Geographic Information Systems (GIS), Codes, Community Development, and the Metropolitan Transportation Planning Organization (MTPO).

The overall mission of this department is: “The Johnson City Development Services Department is committed to a comprehensive approach to guide and shape quality development in our region.”

Our guiding principles in achieving this mission are as follows: 1) Responsiveness and Exceptional Service; 2) Fairness and Impartiality; and 3) Integrity and Professionalism.


Our current goals are to: improve our communication processes; work to achieve consistency in operations; understand and document the roles and responsibilities of each position in our new department and communicate this as necessary to employees, other departments, and our customers; build positive customer/employee relationships and improve our public image; and to identify the needs and expectations other departments have of Development Services.

With this in mind, the newly created Development Services Department is ready to commence on a new journey with a new perspective to serve our customers.

What's going on?

We, as a department, will be preparing a newsletter on a quarterly basis to keep our customers informed of any upcoming events, newly passed laws or just asking for input. Click here for our current newsletter.

To join our mailing list, please send an email request to nlawrence@johnsoncitytn.org.