Have an Emergency?
To Report a Water or Sewer:
• Main water or sewer line break
• Water pressure concern
• Quality concern
Monday - Friday, 6:30 a.m. - 5:00 p.m., please call (423) 461-1645.
To report a non-emergency, please submit an e-mail or use our citizen reporting software 311GIS.com.
After business hours, weekends or holidays, please call (423) 461-1643.
SECURITY DEPOSIT INFORMATION
** NOTICE: THIS POLICY WILL GO INTO EFFECT AS OF MAY 1, 2015 **
Deposits must be paid before water, sewer, solid waste and storm water fee (if applicable) services may be connected. Deposits are refundable, including interest, when services are discontinued. Maximum deposit amounts for residential accounts that are inside the city limits of Johnson City are for water $42.00, sewer $64.00, solid waste $18.00 and storm water fee (if applicable) $6.00. Deposit amounts for residential accounts that are outside the city limits of Johnson City are for water $84.00, sewer $128.00, and solid waste $32.00.
Customers may have the option of a credit check through ONLINE Utility Exchange, or pay the maximum designated deposit. Those customers with a satisfactory credit score will not be charged a deposit or may be charged the minimum deposit requirements.
The Johnson City Utility System reserves the right to evaluate customers’ payment histories to access credit risks which require additional deposits. JCUS may also require an additional deposit if an account is found to be “at risk.” All deposits will continue to accrue annual interest. Upon termination of service, any existing deposit and interest will be applied against any unpaid balance of the customer. If any balance remains, that amount will be refunded to the customer upon request.
Deposit payment options: Check, cash, money order, VISA, Master Card, Discover Card and American Express. Credit and debit card transactions are subject to a 2.75% convenience fee.